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IT Production Support Engineer
HNR TechMumbai30+ days ago
Job descriptionManage and optimize AWS services, including RDS, Amazon S3, and EC2 instances. Administer MySQL databases, ensuring data integrity and availability. Utilize GitHub for version control and collaborative software development. Manage repositories, branches, and pull requests efficiently. Utilize JIRA for task management, issue tracking, and project planning, and collaborate with team members by assigning, tracking, and updating tasks. Manage and optimize AWS services such as RDS, EC2, and CloudWatch to ensure efficient operations. Implement DataDog for proactive monitoring, creating customized dashboards, and alerts for system health. Work with Edgio to enhance web performance. Write SQL queries in Metabase to assist developers in retrieving necessary data. Utilize GitHub for version control. Utilize JIRA for task management, issue tracking, and project planning Collaborate closely with team members, including developers, DevOps, and stakeholders, by assigning, tracking, and updating tasks. Perform manual testing, including happy path testing on BrowserStack, to maintain site uptime and quality assurance. Conduct regular follow-ups and drive critical tickets within SLA requirements. Create JIRA tickets for identified bugs and track their resolution. Utilize Site 24x7 for monitoring network availability across remote infrastructure. Resolving and assisting with various website issues to deliver the best user experience. Utilize FullStory for in-depth analysis of user interactions and experiences on the website. Using Rundeck for tasks like monitoring and rerunning failed jobs. Min 6 months to 1 year of System Administration, MySQL Administration, and Network Administration experience. Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related ?eld, or equivalent experience required. System administration and IT certifications in, AWS server and network or other network-related fields. A proven track record of developing and implementing IT strategy and plans. Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols. An inspiring work environment and focused workspace. A performance-driven work culture through collaborative review and feedback. Opportunities and guidance to learn new technologies, share knowledge, and grow within the company and sector. Exposure to complex & challenging projects within an international context. A team of driven and passionate colleagues that strive for top quality
We are a team of driven and passionate colleagues that strive for top quality.
A performance-driven work culture through collaborative review and feedback.
Exposure to complex & challenging projects within an international context.
As a Production Support in HNR Tech, you will create products that use leading-edge web technologies with a passionate team of Engineers, Designers, and Product Managers.
You will help prototype new ideas which will enable us to innovate.
Technical Skills (Value-Added Abilities / Good to have) :
- Utilize Rundeck for efficient job automation, deployment, and orchestration.
- Proficiently work with Gearman for distributed task execution and load balancing.
- Utilize Elastic Search for data indexing, searching, and analytics.
- Configure and maintain SSH servers for secure remote access.
- Collaborate with the development team on PHP-based projects.
Preferred : Experience with Metabase for creating insightful data visualizations and :
Requirements :
What we provide @ HNR Tech :
(ref : hirist.tech)
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It Support Engineer • Mumbai
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