Production Support Manager

Candidates From Mumbai Location Only Shall Apply

Minimum Qualification : BE / B.Tech / ME / M.Tech / MCA ONLY

Experience : Overall 17+ years in the IT sector with a minimum 15+ years dedicated to application production support.

Job Description :

• Responsible for global service delivery & DR management, application production support processes and incident management. (Mandatory)
• Own the overall production support for all tracks.
• Interface and drive the MSP partner for the SLAs, KPIs and coverage windows
• Ensure better than expected systems / platform availability and RTO & RPO for the technology platform and tools
• Capture and action the root causes for critical and fatal incidences
• Crisp reporting of the metrics on weekly and monthly basis
• Coordinate with all tracks for smooth functioning of applications
• Reduce repetitive activities efforts by fixing issues or by automating with the help of development team
• Ensure clear and prompt communication to the stakeholders and leadership with production uptime metrics
• Create issues handling process, standardize and enforce with all tracks, keep it up-to-date
• Create and implement a plan to scale the support team based on the business expansion plan
• Own Release management for all the tracks and be gatekeeper for quality of releases
• Ensure data and environment security as custodian of the production environment

Skills :

(ref : hirist.tech)