Debt Collection (US Process)

About The Opportunity

A fast-growing Business Process Outsourcing (BPO) operating in Financial Services — Accounts Receivable & Consumer Debt Recovery for US portfolios. The team delivers compliance-driven collections, dispute resolution, and recovery services for credit, utility, and consumer loan accounts.

We are hiring an on-site US Debt Collections Specialist to work on US consumer accounts, engaging customers via phone and digital channels to maximize recoveries while maintaining regulatory and quality standards.

Role & Responsibilities

• Contact assigned US consumer accounts using outbound / inbound calling and digital messaging to negotiate resolution and obtain payments.
• Adhere to FDCPA, TCPA and client-specific compliance rules while documenting all customer interactions and promised payments in the collections platform.
• Perform account analysis and skip-trace research using industry tools to locate debtors and update contact information.
• Manage disputes and escalations—investigate account discrepancies, coordinate with quality teams, and update account status per client SLAs.
• Meet individual and team collection targets while maintaining high call quality, accurate data entry, and timely follow-up activity.
• Collaborate with supervisors on payment-arrangement plans, account remediation strategies, and process improvements to increase recovery rates.

Skills & Qualifications

Must-Have

Preferred

Benefits & Culture Highlights

Role Title (standardized) : US Debt Collections Specialist

To apply, please be prepared to demonstrate prior US collections experience, knowledge of FDCPA / TCPA requirements, and familiarity with industry platforms during the screening process.

Skills : credit,tcpa,payments,accurint,compliance,consumer debt

Skills Required

five9, fdcpa , Avaya