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Senior Associate / Assistant Manager
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionOwn end-to-end implementation of transformational training and learning initiatives. Collaborate with product and engineering teams for long-term issue resolution and support innovation. Champion change management efforts for new tools, systems, and workflows. Manage stakeholder communication, ensuring strategic alignment in a high-growth environment.
Key Deliverables
- Design and implement a forward-thinking training and performance strategy across support teams.
- Drive resolution and prevention of systemic issues through strategic escalation management.
- Lead cross-functional alignment and integrate Gen AI and other emerging technologies into support operations.
- Track and improve key metrics such as NPS, customer satisfaction, and operational efficiency.
Role Responsibilities
Skills Required
Analytics, Operational Excellence, Performance Management, Change Management, Automation
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Senior Associate • Bengaluru / Bangalore
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