Technical Support Specialist

About the Company :

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

Job Description : We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.

Key Responsibilities :

Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.

Troubleshoot and resolve technical problems related to APIs and other system integrations.

Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.

Document client interactions and maintain an accurate record of issue resolutions.

Proactively identify areas for improvement in support processes to reduce escalation rates.

Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

Qualifications :

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Proven experience in a client-facing tech support role, preferably handling API-related queries.

Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.

Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.

Exceptional verbal and written communication skills.

Ability to work collaboratively with teams and adapt to a fast-paced environment.

Preferred Skills :

Experience with customer service tools and platforms.

Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.

Basic coding or scripting knowledge (e.g., Python) is beneficial.

What We Offer :

A collaborative and innovative work environment.

Opportunities for professional growth and skill development.

Competitive compensation and benefits package.