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Technical Support Engineer

SnapmintGurgaon

13 days ago

Job description

What You'll Do :

Act as the first line of technical troubleshooting for Snapmint's merchants and customers.
Diagnose, replicate, and resolve issues related to integrations (Shopify, WooCommerce, Magento, SFCC, custom APIs, etc.), payments, and reporting.
Debug API calls, review logs, and provide structured insights to merchants and internal teams.
Collaborate with Implementation Managers, QA, and Engineering to escalate complex issues and drive timely resolution.
Document recurring issues, create FAQs / knowledge base articles, and recommend improvements.
Monitor dashboards / alerts and proactively flag system issues before they impact users.
Provide guidance to merchants on best practices during setup, testing, and post-launch.

What We're Looking For :

Experience (1-3 years) in Technical Support, Product Support, or similar roles (fintech, SaaS, or e-commerce integrations a plus).

Strong knowledge of APIs, REST, JSON, webhooks, and logs debugging.

Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, etc.) or fintech / payment systems preferred.

Ability to write / read SQL queries for troubleshooting data-related issues.

Excellent problem-solving and communication skills-able to simplify technical details for non-technical stakeholders.

Customer-first mindset with the ability to handle pressure and prioritize issues.

(ref : hirist.tech)

Technical Support Engineer • Gurgaon