Customer Service Associate (1-2 yrs Exp)

Company Description

GlobalStep provides creative and technical outsourced solutions to the video games industry. With 19 years of experience, our services encompass the entire development lifecycle, including Game Design, Art, Engineering, Quality Assurance, Localization, Localization Quality Assurance, and Player Engagement. Operating in 30 countries, our 2,500+ employees work in eight fully integrated, ISO-certified studios across the Americas, Europe, and Asia. We serve major platform owners, top AAA studios, and numerous large and mid-size developers.

The Player Support Executive will work in tandem with different operations teams (community, development, and marketing teams) to understand the needs of the game's userbase. Bring them to the client's attention to deliver a world-class player experience.

Responsibilities of Player Support Executive

• Being the voice of our players within our fast-growing Player Support Team.
• Working creatively across multiple projects and platforms at the same time.
• Staying on track with game updates, implementing procedures to support players about upcoming topics when needed.
• Your day-to-day work consists of communicating with players and solving their problems, questions regarding game details / accounts, and providing excellent customer service.
• You will also deliver feedback and bugs reported by players to our game teams and support them to provide solutions.
• You will work closely with our internal teams to stay up to date on new and upcoming features.

The candidate must have :

1.      Experience in Email Support / Chat Support is mandatory.

2.      Passionate about Video Games.

3.      Fair understanding and experience around playing mobile games.

4.      Good English written and verbal communication skills.

5.      Exposure to Community Management.

6.      Computer literate (Proficiency in Microsoft applications, CRM tools, etc.).

7.      Knowledge about mobile devices (Android, iOS).

Skills Required

community management, CRM Tools, Chat Support, Microsoft Applications, Email Support