Key Responsibilities :
- Interact with customers to understand their needs and provide timely assistance and solutions.
- Build and maintain strong customer relationships to ensure satisfaction and retention.
- Handle inquiries, resolve complaints, and follow up to ensure customer issues are addressed effectively.
- Coordinate with internal departments to meet customer expectations and resolve concerns.
- Maintain records of customer interactions and generate regular service reports.
- Ensure a high level of professionalism and customer service standards in every interaction.
- Identify areas for improvement in customer service processes and suggest enhancements.
Skills Required
Customer Service, Problem Solving, Coordination, Professionalism, Listening Skills