Senior Ticketing & Reservations Executive

An exciting opportunity for an experienced Senior Ticketing Agent with strong command over Amadeus and Sabre , GDS fare construction , reissues / refunds , and BSP reconciliation .

The role involves managing international and domestic air bookings, ensuring ticketing accuracy, and supporting both B2B and B2C travel operations.

Key Responsibilities Ticketing & GDS Operations

Issue, reissue, revalidate, exchange, void, and refund tickets via Amadeus and Sabre

Manage FIT and group bookings for international and domestic sectors

Verify published, private, net, and negotiated fares

Apply fare rules, endorsements, penalties, and baggage regulations

Handle queues, schedule changes, and NDC / LCC ticket issuance

Assist sales and operations teams with fare searches and itinerary support

Financial & BSP Reconciliation

Prepare and reconcile BSP / ARC reports, settlements, and weekly remittances

Maintain ticketing logs and payment records

Manage ADM / ACM disputes and coordinate with airlines for waivers

Validate commissions, markups, and incentives

Provide monthly reporting to the finance team

Airline & Supplier Coordination

Liaise with airline representatives for fare overrides, waivers, and approvals

Resolve ticketing discrepancies, involuntary changes, and schedule disruptions

Manage group quotations and seat blocks with airlines

Customer Support

Support agencies, corporate clients, and passengers on ticketing issues

Process cancellations, changes, refunds, and EMDs (seats, meals, baggage, etc.)

Ensure compliance with airline and IATA regulations

Required Skills & Experience 3 years of experience in airline ticketing or travel agency operations

Advanced proficiency in Amadeus and Sabre (mandatory)

Strong knowledge of fare construction, exchanges, and refunds

Hands-on experience in BSP / ARC reconciliation

Familiarity with ADM / ACM handling and dispute resolution

Understanding of NDC , LCC , and EMD workflows

Excellent communication and problem-solving skills

Ability to work independently and meet weekly targets

Preferred / Nice to Have Experience with queue automation or ticketing scripts

Exposure to multi-currency or multi-country ticketing

Background in group ticketing or consolidator operations

Bilingual skills (Spanish / English)

Job Details Job Type : Full-time (On-site)

Location : Sector 7, Dwarka, New Delhi

Working Hours : 09 : 00 A.M. to 06 : 00 P.M.

If you have advanced expertise in airline ticketing and thrive in a fast-paced, global travel environment, we’d love to connect.

Apply via LinkedIn or send your CV to .