Service desk || Technical Support

Key Responsibilities :

• Provide technical support via chat to end-users, ensuring timely and accurate resolution of queries.
• Troubleshoot technical issues and guide customers through solutions effectively.
• Maintain detailed records of customer interactions, issues, and resolutions.
• Escalate complex issues to higher-level support or relevant teams as needed.
• Adhere to service level agreements (SLAs) and quality standards for customer support.
• Collaborate with team members to share knowledge and best practices.

Required Qualifications & Experience :

Perks & Benefits :

Skills Required

Technical Support, Chat Support, Customer Service, Troubleshooting