Help Desk Support

Job Summary :

Provide first and second-level technical support to end users via voice, chat, or in-person. Handle IT ticketing, hardware / software troubleshooting, and asset lifecycle management. Ensure prompt resolution of issues, accurate documentation, and efficient coordination with stakeholders to support business operations.

Key Responsibilities :

• Provide technical assistance on computer hardware, software, operating systems, and peripherals via voice / chat / in-person.
• Troubleshoot and resolve issues related to installation, configuration, printing, network connectivity, and OS errors.
• Manage IT ticket queues, follow standard operating procedures, and escalate incidents as required.
• Perform root cause analysis and use deductive reasoning to solve moderately complex problems.
• Support asset lifecycle processes including receiving, tagging, deployment, tracking, and retirement of IT hardware.
• Maintain and update the IT asset inventory and database daily using asset management tools.
• Conduct monthly and annual physical audits of IT assets; ensure readiness for inspections.
• Handle IT Walk-up Center / Stockroom activities including issuing / returning loaner devices and attending to hardware requests.
• Collaborate with project teams to support site readiness, documentation, and delivery schedules (e.g., Noida Expansion project).
• Communicate regularly with leads and stakeholders for project updates and issue reporting.
• Provide regular and ad-hoc reports / data as required by management.
• Support adherence to STPI and SEZ processes and coordinate with vendors for procurement and service support.
• Assist with training and development of new team members and contribute to knowledge sharing.

Skills Required :

Qualifications :

Skills Required

Technical Troubleshooting, Software Troubleshooting, Queue Management, Hardware Installation