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Help Desk Support

Help Desk Support

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description

Job Summary :

We are seeking a detail-oriented and proactive IT Support Specialist to provide first-level technical support and manage hardware asset operations. This role requires a mix of user support, troubleshooting, asset lifecycle management, and coordination with internal teams to ensure seamless IT hardware services in alignment with project timelines (e.g., Noida Expansion Project).

Key Responsibilities :

Technical Support :

  • Provide first- and second-level support for hardware, software, and application issues.
  • Troubleshoot and resolve issues related to Windows, macOS, Office Suite, and standard enterprise applications.
  • Use ticketing systems to track, manage, and escalate incidents per SOPs.
  • Maintain effective verbal and written communication with project leads and stakeholders.
  • Assist with hardware installation, imaging, re-imaging, and upgrades.
  • Staff the IT Walk-Up Center; assist customers with hardware and software needs.

Hardware Asset Management (HWAM) :

  • Maintain accurate asset inventory using an Asset Management Tool.
  • Perform IT asset receiving, deployment, tracking, and disbursement.
  • Coordinate periodic audits (monthly / yearly) and physical verification of all IT assets.
  • Ensure compliance with STPI & SEZ processes.
  • Manage procurement coordination and vendor interactions.
  • Maintain IT stockroom hygiene and availability of devices (loaners, laptops, peripherals, etc.).
  • Support timely readiness of HWAM operations for project delivery schedules (e.g., Noida Expansion).

    • Minimum Qualifications :

  • High School Diploma or equivalent
  • 1+ years experience in IT Support or Engineering Support
  • 1+ years in OS or application troubleshooting

    • Preferred Qualifications :

  • Bachelor's degree in Information Technology or related field
  • 3–5 years experience in Hardware Asset Management
  • Knowledge of IT hardware configurations and enterprise environments

    • Skills Required

    It Troubleshooting, Windows Os, Macos, Microsoft Office Suite, Inventory Control

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    Desk • Hyderabad / Secunderabad, Telangana