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Help Desk Engineer
Xemplar InsightsHyderabad, Telangana, India26 days ago
Job descriptionBasic understanding of Windows and macOS operating systems Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9 Customer service mindset with a calm and patient demeanor Familiarity with Jira is a plus Team-oriented with the ability to work independently when needed 1 –3 years of IT support or help desk experience Certifications such as CompTIA A+, ITIL Foundation, or Microsoft
Title : Helpdesk Engineer
Location : Hyderabad
Mode of Work : Work from Office
Shift time : IST 4 : 30 pm - 12 : 30am
Total experience : 1-3 years
Key Responsibilities :
- Provide first-level support for hardware, software, network, and system issues
- Troubleshoot and resolve basic technical problems or escalate as necessary
- Log and track issues using Jira
- Assist with setting up new user accounts
- Maintain accurate documentation of issues and resolutions
- Keep inventory of IT assets and assist in equipment management
- Provide fast, friendly, and efficient service
Qualifications & Experience :
Certified : Modern Desktop Administrator Associate are a plus
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Help Desk Engineer • Hyderabad, Telangana, India