This job offer is not available in your country.
Student Success Associate
Mentor MatchMumbai, IN7 hours ago
Job descriptionCollaborate with tutors to track student performance and provide actionable feedback to parents. Recommend additional support or resources to enhance academic outcomes. Conduct regular check-ins with both students and tutors to resolve issues promptly. Implement feedback loops to improve satisfaction and minimize churn. Leverage positive relationships to encourage referrals from satisfied parents and students. Partner with the marketing team to streamline referral incentives and communication. Respond to customer queries within SLA timeframes (email, phone, or chat). Solve escalations efficiently, ensuring customer satisfaction and trust. Conduct bi-monthly touchpoints with customers to discuss student progress and potential upsell opportunities. Act as a trusted advisor for customers to create long-term value.
Key Responsibility Areas (KRAs) for Relationship Manager (Customer Success Roles) at
Mentor Match
1. Ensure Regular Session Consumption
- Monitor session utilization for each student and address delays or low consumption trends.
- Proactively engage with students and parents to discuss progress and encourage timely session completion.
2. Drive Student Academic Progress
3. Maximize Student Retention
4. Increase Referrals
5. Provide On-Time and Effective Customer Support
6. Build Relationships to Improve LTV
Create a job alert for this search
Student • Mumbai, IN
Related jobs
Branch Overview : Branch delivers world-class financial services to the mobile generation.With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious com...Show moreLast updated: 30+ days ago
- Promoted
- New!
Student Success Associate
Mentor MatchKalyan-Dombivli, IN Key Responsibility Areas (KRAs) for Relationship Manager (Customer Success Roles) at.Ensure Regular Session Consumption.Monitor session utilization for each student and address delays or low consum...Show moreLast updated: 7 hours ago
- Promoted
Customer Success Associate
Readywiredombivli, maharashtra, in Job Title : Client Success Associate - Sales Support & CRM Executive.We are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accura...Show moreLast updated: 18 days ago
- Promoted
Audit Associate
IRIS Centre of Excellence - IndiaThane, IN We are excited to announce a job opportunity at.If you are a dynamic professional with strong coordination skills, a passion for auditing, and a keen interest and experience in UK Auditing, we woul...Show moreLast updated: 30+ days ago
- Promoted
Sales Associate
TalentGumKalyan-Dombivli, IN Job Title : Sales Associate / Executive.Performance Marketing / Growth.TalentGum is a leading e-learning platform launched in 2021 that aspires to transform the scope of extra-curricular education glo...Show moreLast updated: 30+ days ago
- Promoted
Outreach Associate
Grow Your StaffMumbai, IN Grow Your Staff is looking for a.This is a part-time opportunity.This role is ideal for students, freshers, or professionals looking to gain experience in outreach and sales with minimal time commi...Show moreLast updated: 30+ days ago
- Promoted
Customer Success Specialist
iRagemumbai, maharashtra, in You will act as the first line of engagement post-sales, ensuring smooth onboarding, building trusted relationships, and enabling clients to maximize value from our platforms and services.This is a...Show moreLast updated: 7 days ago
Customer Success Associate - 6 Months Contract
Branch InternationalMumbai (Hybrid), Maharashtra, INQuick Apply
- Promoted
- New!
Customer Success Associate
BHIVE WorkspaceMumbai, Maharashtra, India Role Overview : We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team.
This is an excellent opportunity for a fresh graduate to gain ha...Show moreLast updated: 2 hours ago
- Promoted
Customer Success Associate
ConfidentialMumbai, India AI-powered sales training platform for enterprises, designed to deliver scalable, measurable, and impactful training through role-plays and AI-driven evaluations.
Our platform allows enterprises to ...Show moreLast updated: 9 days ago
- Promoted
Executive Student Success
ConfidentialMumbai We are seeking a motivated and customer-focused individual to join our team as a Customer Service Executive specializing in retention.
In this role, you will be responsible for guiding prospective s...Show moreLast updated: 3 days ago
- Promoted
Operations Associate- Australia
AmberKalyan-Dombivli, IN Operations Associate (Australia Region).AM- 4 PM, 9 AM- 6 PM, 12 : 00 PM – 9 : 00 PM.Long-term accommodation booking platform for students (think.
Amber helps 80M students worldwide, find and book full-...Show moreLast updated: 26 days ago
- Promoted
AM - Customer Success
ConfidentialThane Develop an intimate understanding of your customers businesses.Develop a network of champions within each account through education,.
Represent to our customers as a trusted advisor, advocate and ma...Show moreLast updated: 11 days ago
- Promoted
Executive - Student Success
ConfidentialMumbai Learner Experience and Engagement Team - would be responsible for formal informal engagement with the learners and be accountable to deliver an exceptional learner experience to all the assigned le...Show moreLast updated: 3 days ago
- Promoted
Associate Manager, Publisher Success (NL)
ConfidentialMumbai We are looking for an individual who has up to 2+ years of Onboarding and client servicing experience with online publishers in the affiliate industry.
Should have worked in the affiliate space or a...Show moreLast updated: 30+ days ago
- Promoted
Senior Associate – Accelerated Revenue
ProfessaThane, IN Professa is looking for a driven Senior .Accelerated Revenue practice and support the growth of our People & Organization consulting work.
This is a high-impact role where you will work closely with...Show moreLast updated: 4 days ago
- Promoted
SuccessFactors Global Benefits Consultant
Russell TobinThane, IN We're Hiring : SuccessFactors Global Benefits Consultant.Location or "Remote"] | 💼 [Full-time / Contract].SAP SuccessFactors Global Benefits.
We're looking for a highly skilled professional to.Succe...Show moreLast updated: 17 days ago
- Promoted
Sales Associate
Clerk-TechKalyan-Dombivli, IN Identify and generate new / existing business opportunities through outbound calls, emails, social outreach, and other lead-generation strategies.
Qualify leads and convert them into active opportunit...Show moreLast updated: 30+ days ago
- Promoted
Corporate Sales Associate
Healthywayfit.Kalyan-Dombivli, IN Empowering Lives Through Diabetes Reversal.At Healthywayfit, we specialise in transforming the lives of busy professionals through personalised, evidence-based diabetes reversal programs.Our holist...Show moreLast updated: 7 days ago
- Promoted
- New!
Customer Success Manager
Edumate Globalmumbai, maharashtra, in Assistant Manager / Manager - Customer Success.This role is crucial for building strong relationships, ensuring customer satisfaction, and maintaining a high level of operational efficiency.The ide...Show moreLast updated: 3 hours ago
- Promoted
Student Intern
Zetheta Algorithms Private LimitedKalyan-Dombivli, IN Zetheta Algorithms Private Limited is a FinTech start-up which has been recently set up and is developing innovative AI tools.
We are seeking a talented and motivated student intern for a Fintech ge...Show moreLast updated: 5 days ago