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Senior Application Support Specialist
Vitasta Consulting Pvt LtdMumbai, MH, Andhra Pradesh, IN30+ days ago
Job descriptionExtensive experience in application support, preferably 3-5 years, with Kantar's Xtel Strong problem-solving skills and the ability to work under pressure. Proficiency in relevant tools. Excellent communication skills to liaise with stakeholders and team members effectively. A proactive approach to identifying and addressing potential issues before they escalate. Familiarity with Kantar's Xtel application and its functionalities. Experience in a leadership or mentoring role within a technical team. Certifications in relevant technologies or methodologies.
Key Responsibilities :
- Provide advanced technical support for Xtel application, ensuring smooth operation and minimal downtime.
- Collaborate with cross-functional teams to troubleshoot and resolve complex application issues.
- Monitor application performance and implement improvements to enhance efficiency and user experience.
- Lead the deployment of updates, patches, and new features, ensuring compatibility and stability.
- Mentor junior team members and provide guidance on best practices for application support.
- Document processes, solutions, and troubleshooting steps for future reference.
Required Skills and Experience :
Preferred Qualifications :
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Application Support Specialist • Mumbai, MH, Andhra Pradesh, IN