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Quality Analyst

DigiFocal IT Solutions Pvt LtdPune, IN

30+ days ago

Job description

📣 We’re Hiring | Quality Analyst – Collections Process (US Shift)

💼 Company : First Credit Services

📍 Location : Thane (Onsite) – Only candidates from Mumbai, Navi Mumbai, or Thane will be considered.

✨ Role Overview

We’re looking for an experienced Quality Analyst with a strong background in International Debt Collections to join our dynamic team. You’ll be responsible for call monitoring, quality audits, calibration, and process improvement to ensure exceptional service standards.

🔍 Requirements

Experience : 2+ years (Collections Process – International)
Mandatory Skill : International Debt Collection
Qualification : Graduate
Shift Timing : 6 : 00 PM – 3 : 00 AM / 7 : 00 PM – 4 : 00 AM IST (US Shift)

🚌 Transport Facility

Central Line : Pickup from Thane station | Drop route – Kalyan to Sion (Diva / Mumbra not included)

Western Line : Drop – Thane to Mira Bhayander (Kandivali, Malad, Santacruz, Bandra, South Bombay not included)

Harbour Line : Wadala to Kamothe (Panvel, Colaba not included)

🧭 KRA

Call & email quality monitoring

Calibration & feedback sessions

Quality reports & variance analysis

Client coordination and process adherence

📨 Interested candidates can share their CVs at :

📧 pratiksha@digifocal.in

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Quality Analyst • Pune, IN

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