Technical Analyst

Key Responsibilities :

Lead the end-to-end technical onboarding process for new clients, ensuring smooth product setup and integration.

Collaborate with clients to understand their business and technical requirements and design customized implementation solutions.

Deploy, configure, and test software components across client environments.

Provide ongoing technical support and troubleshooting during and after onboarding.

Build scripts and automation tools to simplify deployment and monitoring processes.

Manage client accounts from a technical standpoint, ensuring stability and performance of integrated systems.

Liaise with internal teams (Development, QA, IT, Product) to ensure client feedback and implementation insights are incorporated into product improvements.

Proactively identify opportunities for process enhancements or product innovations.

Required Skills and Qualifications :

Bachelor’s degree in Computer Science, Information Technology, or related field.

3–6 years of experience in software implementation, onboarding, or technical client support.

Strong knowledge of Unix / Linux , Shell / Perl / Python scripting

Excellent problem-solving skills and ability to troubleshoot complex technical issues.

Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders.

Highly organized with attention to detail and the ability to manage multiple client implementations simultaneously.

Self-driven, collaborative, and eager to learn new technologies.

Preferred : Experience in the banking, financial services, or capital markets domain and familiarity with FIX protocol .

About the Team :

The Client Services Team partners with global financial clients — including banks, asset managers, and hedge funds — to deliver seamless onboarding and ongoing technical support. We work closely with internal teams across Development, QA, IT, and Sales , providing deep technical insights and contributing to product evolution.

This role offers a unique opportunity to build domain expertise in foreign exchange (FX) markets and gain end-to-end exposure to financial systems used across front, middle, and back-office operations.