Key Account Manager | Bangalore (Applicant must be from IIM or ISB)
About Reach
Revolutionizing Mobile Connectivity Through AI-Powered Innovation
Reach is at the forefront of mobile and broadband innovation, offering modern connectivity services through APIs, automation, and modular solutions. We enable businesses like ISPs, MVNOs, employers, and startups to launch, manage, and scale connectivity services without the complexities of traditional telecom systems. Based on a flexible and scalable infrastructure, Reach supports branded mobile, fixed wireless, IoT, and internet services, driving new revenue streams and customer loyalty while future-proofing businesses.
Position Overview
Location : Bangalore, India | Experience : 5-7 Years | Industry : Telecommunications & Mobile Technology
Seeking : Dynamic Telecom Key Account Manager | MVNO / MVNE Specialist | Mobile Technology Expert
Join our innovative telecom-focused organization as a Telecom Domain Expert – Account Management and drive operational excellence across Mobile Virtual Network Operator (MVNO), Mobile Virtual Network Enabler (MVNE), and Mobile Network Operator (MNO) ecosystems. This mid-level opportunity is designed for seasoned telecommunications professionals with deep expertise in :
✅ MVNO / MVNE Operations & Strategy
✅ MNO Partnership Management
✅ SaaS Platform Management & Implementation
✅ Telecom Billing Systems (BSS / OSS)
✅ CRM & Subscriber Management
✅ Mobile Technology & Digital Transformation
✅ AI-Powered Analytics & Automation
The ideal candidate will have hands-on experience in the mobile virtual network ecosystem, telecom platform management, and MVNO / MVNE service delivery while thriving in a fast-paced telecommunications software environment with AI-driven operational excellence.
Key Responsibilities
MVNO / MNO Account Management
- Serve as the primary point of contact for assigned client accounts in the MVNO ecosystem
- Participate in product presentations for brand onboarding and engagements
- Build and maintain strong, long-term relationships with key stakeholders at client organizations
- Conduct regular business reviews and strategic planning sessions with clients
- Engage directly with clients for requirements gathering, updates, and escalations.
- Ensure seamless communication across time zones and teams
- Develop comprehensive account plans with clear objectives, strategies, and success metrics
- Analyze market trends, competitive landscape, and client business models
- Prepare and present executive-level reports on account performance and market insights
- Contribute to product roadmap discussions based on client feedback and market requirements
Account Growth
Drive account expansion through upselling and cross-selling of platform features and servicesDevelop and execute account-specific growth strategies aligned with client business objectivesMonitor account health metrics and implement retention strategies to minimize churnCollaborate with sales team to identify and pursue new opportunities within existing accountsEnsure successful platform adoption and subscriber onboardingMonitor KPIs, account health, and risk metrics.Support contract renewals, growth strategies, and stakeholder coordination.Operations
Monitor billing accuracy, platform uptime, and telecom SLAs with the help of teamOwn operational workflows for assigned accounts, including documentation, reporting, and continuous improvement.Monitor telecom KPIs, billing performance metrics, and subscriber analyticsLead cross-functional telecom initiatives to streamline BSS / OSS workflowsEnsure telecom regulatory compliance and GSMA standards adherenceManage platform resource allocation and capacity planning across mobile servicesDrive AI digital transformation initiatives in telecommunications operationDrive automation and process optimization using AI-powered tools and analytics.Use AI-generated reports and insights to support planning, performance reviews, and process improvements.Program Management
Oversee project delivery from MVNO concept to launchDevelop product implementation timelines and budgetsCoordinate platform integration projects with Brands, 3^rd party and MNO partnersImplement project management best practices and ITIL methodologiesCoordinate telecom integrations, billing configurations, and subscriber managementRequired Qualifications
Education & Telecom Experience
MBA from IIM / ISB, or equivalent top-tier business school (Regular or Executive Program)Strong academic record with demonstrated analytical and strategic thinking capabilities3-5 years in telecom operations, mobile technology, or MVNO / MVNE roles✅ Domain Expertise Required : Deep understanding of mobile virtual networks, telecom platforms, billing systemsAI : Hands-on experience with implementing AI tools for operations and business analyticsProven track record managing telecom projects and mobile service launches️ Skills & AI-Enabled Telecom Systems
Proficiency in telecom project management tools (Jira, Asana, Microsoft Project)Advanced telecom analytics and AI-powered data analysis capabilitiesTelecom Billing Systems : BSS / OSS platforms, revenue assurance, subscriber billingAI-Enhanced CRM : Customer lifecycle management, predictive subscriber analytics, automated customer operations☁️ SaaS Platform Management : Cloud telecom solutions, API integrations, mobile platform implementationsMobile Analytics Platforms : AI-powered BI tools, predictive analytics platforms, automated reporting systemsKnowledge of Lean / Six Sigma and AI-driven process optimizationCore Telecom & AI Competencies (
Mobile Technology Expertise : MVNO / MVNE business models, MNO ecosystems, mobile industry dynamicsTelecom Technical Acumen : Mobile platforms, billing infrastructure, telecom APIsRegulatory Knowledge : Telecom compliance, TRAI regulations, GSMA standards, AI governanceMobile Customer Experience : AI-powered subscriber journey optimization, intelligent customer servicePlatform Operations : Understanding of AI-enabled mobile platforms and automated telecom operationsStrong telecom stakeholder management and mobile operator relationsDigital & AI Transformation : Experience with telecom modernization, cloud migration, and AI implementationExcellent data-driven presentation skills for technical and business audiences⭐ Preferred Qualifications
Certifications & Advanced Experience
PMP, Lean Six Sigma, or ITIL certificationAI / ML Certifications : Google Cloud ML, AWS ML Specialty, Azure AI Engineer, Coursera ML certificatesMVNO / MVNE Expertise : Mobile virtual network launches, MVNE platform managementBilling Platform Mastery : Amdocs, Oracle BRM, Ericsson Charging, Nokia BSS☁️ Cloud Telecom : AWS / Azure telecom solutions, cloud-native platformsRevenue Management : Telecom P&L responsibility, AI-driven mobile service monetizationChange Management : Telecom transformation projects, AI implementation, platform modernizationAPI & Integration : Telecom APIs, mobile service integrations, microservices architectureInternational Experience : Global roaming, cross-border mobile servicesEmerging Technologies : IoT connectivity, AI-powered mobile applications, intelligent automation