Oracle Fusion Production Support Service Engineer

About the job :

Job Title : Oracle Fusion Production Support Service Engineer

Experience : 6 to 13 years

Location : Bengaluru, India

Work Mode : Hybrid

Interview Mode : In-Person (F2F)

Key Responsibilities :

As an Oracle Fusion Production Support Service Engineer, you'll be responsible for providing expert-level production support for Oracle Fusion Cloud applications. Your core duties will include :

• Troubleshooting and Resolution : Diagnosing and resolving complex production issues related to Oracle Fusion Order Management, Global Order Promising (GOP), Cost Management, Inventory, and Payables / Receivables. This involves incident management, root cause analysis, and implementing solutions to ensure minimal business disruption.
• System Maintenance : Performing routine maintenance tasks, including monitoring system performance, applying patches, and managing configurations to ensure the stability and health of the Oracle Fusion environment.
• User Support : Serving as a primary point of contact for end-users, providing technical assistance, and guiding them on best practices for using the Oracle Fusion applications.
• Process Improvement : Identifying opportunities to improve support processes and system efficiency. This may involve creating and updating technical documentation, developing scripts, and automating tasks to streamline operations.
• Collaboration : Working closely with cross-functional teams, including development, business analysts, and other IT teams, to resolve issues, implement changes, and support ongoing projects.

Key Skills & Qualifications :

We're looking for a highly skilled professional with a strong background in Oracle Fusion Cloud applications. The ideal candidate will have the following mandatory skills :

(ref : hirist.tech)