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Senior Analyst – HR Shared Services
Senior Analyst – HR Shared ServicesMETRO/MAKRO • Pune, Maharashtra, India
Senior Analyst – HR Shared Services

Senior Analyst – HR Shared Services

METRO / MAKRO • Pune, Maharashtra, India
30+ days ago
Job description
  • Act as a Subject Matter Expert (SME) for HR operations providing expert guidance on end-to-end HR processes (Hire to Retire) and ensuring adherence to defined service standards
  • Conduct quality audits on transactions and cases processed by the HR team identify process gaps or compliance issues and drive corrective and preventive actions
  • Lead the investigation and resolution of escalations from employees managers and HR stakeholders ensuring timely accurate and empathetic responses aligned with policy and service expectations
  • Take ownership of maintaining and updating Standard Operating Procedures (SOPs) for HR processes ensuring documentation reflects the latest changes in policy system or compliance requirements
  • Collaborate with Team Leads to analyze audit trends identify recurring issues and support training or process improvement efforts as needed.
  • Liaise with Centers of Excellence (COEs) HR Business Partners and Technology teams to resolve complex issues and align on process enhancements.
  • Support the delivery of continuous improvement initiatives by identifying automation standardization or efficiency opportunities within HR operations.
  • Create and share periodic quality and escalation reports highlighting key metrics trends and risk areas for leadership visibility.
  • Provide coaching and support to junior team members promoting a culture of quality accountability and service excellence.
  • Assist in managing ad-hoc projects audits and compliance checks related to HR Shared Services operations.
  • Here are the desired Skills and Experience

    • Experience preferably in a HR Shared Services function supporting European Union
    • Proven experience as a Subject Matter Expert (SME) or Quality Auditor within HR Shared Services with a strong focus on compliance accuracy and service excellence
    • Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and / or Oracle Fusion
    • Familiarity with Lean Six Sigma or similar continuous improvement methodologies
    • Good IT skills particularly MS Word Excel Outlook
    • Fluent English - excellent verbal and written communication skills
    • Strong administrative and organizational abilities with the capability to manage a complex and varied workload efficiently
    • Previous experience in a front facing customer service role and / or project experience is desirable
    • Should be flexible to work in multiple shifts
    • Strong interpersonal skills can build effective relationships with internal and external stakeholders at all levels
    • Qualifications :

    • Graduate or Postgraduate with 5 - 7 years of experience in HR shared services or similar environment
    • Remote Work : No

      Employment Type : Full-time

      Key Skills

      Arabic Speaking,Internal Audit,Biotechnology,ABAP,Learning Management System,AV

      Experience : years

      Vacancy : 1

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