Senior Solutions Analyst

Entity :

People, Culture & Communications

Job Family Group : HR Group

Job Description :

Are you a passionate learner Do you love innovation Are you an analytical thinker Do you enjoy challenging tasks Would you like to contribute to reimagining energy and achieving the net zero target

We are on our way to reimagining energy and providing global solutions. Being a Senior solutions analyst at BP, you will contribute to continuous improvement activities and projects at the heart of evolving the technical landscape. You will gain experience in HR technologies and put your creative imprint on processes. By being in this Service & Solutions space, you will impact on the decisions we make that influence the future of energy.

We are a competitive company that always plays to win so that we can become the best in the industry. It will be a fast-paced environment with evolving HR requirements, giving you insights & hands-on experience of brand-new functionality.

Key Responsibilities :

• Provide support in the design of the solutions that may apply to bp globally, across the businesses, regions, and countries.
• Deliver allocated tasks such as access analysis and system tackle accurately and promptly.
• Understand the partner needs and take actions accordingly
• Capture and analyze internal data
• Carrying out incidents and problem management for live production incidents
• Analyze support tickets and intercept / resolve process or technical queries raised by bp employees or third parties. This will involve liaising with colleagues in Services to ensure that an accurate diagnosis is carried out and that employees are kept up to date with the progress of their issue.
• Ensure that incident resolution takes place within agreed service level agreements. Where this is not possible, incidents and issues should be brought up to the relevant parties to take thevitaly actions.
• Maintain the solutions services catalogue and ensure that it is kept up to date
• Configure bp People and Culture systems to meet simple, complicated, and sophisticated business requirements whilst ensuring that all standards, frameworks, compliance regulations and best practices are closely adhered to.
• Ensure that platform configuration is thoroughly tested prior to its release to partners or to the production environments
• Ensure that we do not introduce system defects into our production environments and therefore avoid production incidents
• Supporting with system patch activity and ensuring that ongoing SaaS releases do not adversely affect the performance of our technical platforms
• Develop in line with the services and solutions release cycle and ensure that improvement opportunities are explored and raised so that processes can continue to be streamlined / improved
• Identify areas for process and system improvement – ensure that technology is embraced at all points if the process to deliver the most cost-effective service for bp

Required Skills & Experience :

At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to craft your career path, life and health insurance, medical care package and many others!

Diversity sits at the heart of our company, and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance :

This role is eligible for relocation within country

Remote Type :

This position is a hybrid of office / remote working

Skills :

Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational Knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management + 2 more

Legal Disclaimer :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity / neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment / accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment / accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Skills Required

Data Management, Ms Office, Html, Sql