Application Support Analyst

Join a Montreal headquartered company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative People Insight Solutions because we believe that each experience matters.

Explorance is a rapidly growing software company recognized for its unique workplace culture. We strive to be the best we can for our people, our customers, and the community. Currently, we are looking for an Application Support Analyst who always strives for software excellence and continuous improvement.

What You Will Do

• Unblocking of Customer Support driven issues
• Investigate issues and provide root cause analysis
• Validating issues against product requirements
• Research issues through code, documentation and interviewing knowledge and stake holders
• Creating action items from customer raised issues Providing workarounds to Customer Support driven issues Reporting bugs and product suggestions to product management team Reporting documentation improvement requests to technical writing Continuously contributing to the troubleshooting guide and Improving internal knowledge documentation Propose infrastructure and system / software configuration changes to address production issues.
• Contributing to the incident report
• Escalate to proper teams in a timeframe that respect our service level agreements

Technical Skills

Soft Skills

Other Requirements

At Explorance, we take inclusion to heart and live it each day. We put the ‘human’ first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.

About Explorance

Explorance empowers organizations with next-generation feedback analytics to accelerate the insight-to-action cycle, encouraging the philosophy of “Feedback for the brave” to driven purpose, impact, and growth. Bringing years of expertise, Explorance, a member of the World Economic Forum and a trusted partner for % of Fortune companies and % of the world’s top higher education institutions, has influenced over million individuals with award-winning solutions like Blue, Metrics That Matter, and MLY. Consistently among the top employers by the Great Places to Work Institute, Explorance, a Brandon Hall AI award winner, is also a two-time Global Leader in the -degree feedback market by Fortune Business or connect on , , and .