3 Days Left : Customer Support Analyst

Our Customer Support Analyst will be working on addressing customer issues, guiding the customers on the usage of the product and working closely with the customer support, the solution architects’ team and engineering teams to provide a fulfilling experience to our customers.

Your Responsibilities :

• Troubleshooting customer issues and doing RCA.
• Guiding & assisting the customer on product usage.
• Handling customer data import / export from production systems.
• Ensure that the customer data is properly updated in production systems.
• Processing confidential data and information according to guidelines.
• Helping develop product content for internal and external stakeholders.
• Generating reports from single or multiple systems.

Our Ideal Candidate :

Good to have :

What We Offer :

Join us at CYGNVS and become a crucial part of a team that values innovation, excellence, and enjoyment in crafting exceptional products. If you're fervent about software engineering and ready to make a significant impact, apply now!