IT GMR - Application Support

Role : IT GMR Risk

Shift : APAC Shift / General

Years of Experience : 7+ Years

Location : Brookefield

Notice Period : Only immediate joiners or candidates serving their notice period with one week or less remaining

Job Description Summary

Risk Monitoring and Production Support team is a centralized application support team working in a sensitive and critical environment, with a combination of dedicated resources, technical and

interpersonal attributes to provide a specialized support on the incidents raised by IT Market Risk department. The applications supported by the team is mostly written in Java, C++; Scala, SQL and Scripting. It also features Hadoop, Oracle and Sybase databases

Job Description

Role :

The role for Application Support Engineer aims to :

Work in a L2 / 3 IT functional Support

Provide production support with dedicated KPI's to end-users for all application issues and respond to queries in a timely manner

Investigating and debugging logs and source code to find bugs and issues

Effectively manage and solve production incidents

Pro-actively provide information to users on the progress of outstanding support

Monitor applications in an effective way, compliant with the established SLA for the business lines

Contribute consistently to the continuous automation and improvement of the applications

Enhance user's satisfaction by solving incidents / problems effectively and efficiently

Ensure the proper troubleshooting and incidents follow up

Create and maintain comprehensive project documentations

Must-have

Consulting profile with experience in process and chain improvement

Academic background in either Computer Science (or similar IT degree), Economics or Finance

Proven experience in SQL programming languages

Proficient in English (>

B2)

Experience in L2 / 3 IT functional Support

Excellent debugging and problem-solving capability, efficient multi-tasking in a fast-paced,

constantly evolving environment

Empathy and ownership of customer issues

Strong interpersonal, relationship, management, and communication skills

Ability to promote process improvement

Understanding in object-oriented languages

Nice-to-have

Experience with Oracle; Hive database

Experience with Unix, Business Intelligence

Familiarity with basic ITIL

Familiarity with basic financial concepts

Familiarity with Jira / Confluence

Knowledge of French