Professional, Systems Engineering (Production Support / Application Support)

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Job Title

Professional, Systems Engineering (Production Support / Application Support)

Job Description

Production Support Engineer will, in collaboration with a multidisciplinary Production Support team, be responsible for the deployment, monitoring, troubleshooting, automating and maintenance of critical enterprise application platforms in production.

Roles

• Have strong troubleshooting skills and leads the path to root cause identification; makes recommendations for long-term resolution of problems across platform.
• Involve in various change deployments for application enhancements / to fix issues reported by downstream or end users.
• Support in resolution of incidents and problems within the team. Assisting with the resolution of complex incidents. Ensuring that the right problem-solving techniques and processes are applied.
• Recommends strategies for process and monitoring improvement.
• Performs deep dive application review and provide feedback to enhance the quality of application code artifacts.
• Along with L2 support, perform data processing and troubleshooting activities.
• Strong understanding of end-to-end application support process and escalation procedures and should be conversant with all support tools that are used to provide effective support in service operation.
• Understanding of MTTR (Mean Time To Resolve), MTTA (Mean Time To Acknowledge), experience in creation of regular status reports
• Must be ready to work in shifts and over weekends whenever required.

ITIL

Technical Skills

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Skills Required

Unix, Solaris, Ftp, Mariadb, Apache Tomcat, Windows, Redhat Linux, Sql, Samba, Aix, Python Scripting, Pcf, Sftp, Mysql, Dynatrace, Suse Linux, Mongodb, Splunk, Nfs, Oracle, Kubernetes