Professional, Systems Engineering (Production SupportApplication Support)

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Professional Systems Engineering (Production Support / Application Support)

Job Description :

Production Support Engineer will in collaboration with a multidisciplinary Production Support team be responsible for the deployment monitoring troubleshooting automating and maintenance of critical enterprise application platforms in production.

Roles :

• Have strong troubleshooting skills and leads the path to root cause identification; makes recommendations for long-term resolution of problems across platform.
• Involve in various change deployments for application enhancements / to fix issues reported by downstream or end users.
• Support in resolution of incidents and problems within the team. Assisting with the resolution of complex incidents. Ensuring that the right problem-solving techniques and processes are applied.
• Recommends strategies for process and monitoring improvement.
• Performs deep dive application review and provide feedback to enhance the quality of application code artifacts.
• Along with L2 support perform data processing and troubleshooting activities.
• Strong understanding of end-to-end application support process and escalation procedures and should be conversant with all support tools that are used to provide effective support in service operation.
• Understanding of MTTR (Mean Time To Resolve) MTTA (Mean Time To Acknowledge) experience in creation of regular status reports
• Must be ready to work in shifts and over weekends whenever required.

ITIL

Technical Skills

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Required Experience :

Unclear Seniority

Key Skills

Splunk,Iis,SQL,.NET,Perl,Shell Scripting,Weblogic,Java,Sybase,Scripting,Oracle,Application Support

Employment Type : Full-Time

Experience : years

Vacancy : 1