PBWM Application Support Analyst
ConfidentialPune, India5 days ago
Job descriptionWork towards providing high availability of the systems, reduce Mean Time to Recover and improve Mean Time Between Failures. Supporting the implementation of strategy and policy issues by involvement in development / change and / or advice to other technical areas and making recommendations to improve procedures and working practices. Contribute to service improvements. Participate and actively contribute in Incident Triage, PIR and service introduction calls. Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders. Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools / metrics to identify, prevent and address potential issues and ensure optimal performance. Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing. Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues. Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur. To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are : L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team's operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies / procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
Join us as a PBWM Application Support Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionize our digital offerings, ensuring unparalleled customer experiences.
To be successful as a PBWM Application Support Analyst you should have experience with :
- She / he would be required to work and communicate to senior stakeholders from various teams, RTB, BTB, BA and other project areas.
- Communicates in a clear and effective manner for difficult or complex ideas, solutions to stakeholders, peers and subordinates.
- Adapts style to contribute and enhance team performance by working effectively with people across a wide range of disciplines and levels, both internal and external.
- Monitoring tools expertise (ITRS, AppDynamics).
- Strong debugging and analytical skills.
- Strong operational knowledge of the service desk and ITIL framework.
- Technical expertise in UNIX, Oracle.
- Experience in writing queries in SQL language (for running on Oracle, MS).
Some Other Highly Valued Skills May Include
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in Pune.
Purpose of the role
To effectively monitor and maintain the bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Accountabilities
Analyst Expectations
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Skills Required
Appdynamics, Oracle, Sql, Unix, Itrs
Create a job alert for this search
Application Support • Pune, India
Related jobs![Application Support System Analyst [T500-21280]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=MUFG)
)
)
- Promoted
Analyst Digital Platform Support
ConfidentialPune Perform the daily activities and operations of application support team.Work with vendors for 3rd level support and TMF Internal teams.
Support the applications used in Digital Platform support team...Show moreLast updated: 30+ days ago
- Promoted
Application Support Analyst
ConfidentialPune, India Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards.
You'll spearhead the evolution of our digital lan...Show moreLast updated: 30+ days ago
- Promoted
Application support - Trade and working capital
ConfidentialPune, India Join us as an Application Support Analyst -Trade & Working Capital at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and ...Show moreLast updated: 5 days ago
- Promoted
Application Development & Support Senior Analyst (CPQ Developer)
ConfidentialPune, India The CPQ Developer is responsible for collecting requirements, design, development, testing, implementing and support of Configure, Price and Quote (CPQ) solutions throughout the enterprise.This rol...Show moreLast updated: 5 days ago
- Promoted
- New!
Application Support System Analyst [T500-21280]
MUFGPune, Maharashtra, India Japan’s premier bank, with a global network spanning in more than 40 markets.Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to busin...Show moreLast updated: 15 hours ago
- Promoted
CBSL-L1 Application Support
ConfidentialPune, India CBSL (Connect Business Solution Limited (CBSL)).ConneQT is a leader in business process outsourcing, offering a broad portfolio of core enterprise and industry-specific services.The Company's appro...Show moreLast updated: 5 days ago
- Promoted
Subject Matter Expert - Application Support
Right Move Staffing Solutions Private LimitedPune Key Responsibilities : - Act as a Subject Matter Expert (SME) for IT application support across the organization.Manage and coordinate incident, problem, and change m...Show moreLast updated: 30+ days ago
- Promoted
Application Support Specialist
ConfidentialPune, India Join us as an Application Support Specialist at Barclays, responsible for supporting the successful delivery of location strategy projects to plan, budget, agreed quality and governance standards.Y...Show moreLast updated: 30+ days ago
- Promoted
Integration Developer / Application Support Engineer (MuleSoft & OIC)
Tech USAPune, IN Oracle Integration Cloud (OIC).The ideal candidate will be responsible for designing, developing, and maintaining integrations between cloud and on-premise applications, as well as providing ongoin...Show moreLast updated: 23 days ago
- Promoted
Salesforce CPQ Developer
InfoBeansPune / Pimpri-Chinchwad Area, India Position name # 1 : Salesforce CPQ Developer.Location : Pune (Hybrid / Remote).Demonstrate expertise in Salesforce platform architecture, data model, integration.
Experience in Salesforce CPQ, Apex cla...Show moreLast updated: 14 days ago
- Promoted
Senior Embedded Software Engineer
VOLANSYS (An ACL Digital Company)Balewadi, maharashtra, in Principal Engineer (RTOS or Linux).Only Immediate, Serving Notice & 30 Days.Strong practical hands-on with.Microcontroller running RTOS like FreeRTOS or Linux, MCU, MQTT.Show moreLast updated: 10 days ago
- Promoted
Application Support Engineer
Sycamore Informatics Inc.Pune, IN Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
- Promoted
Application Support Engineer
Persistent Systemspune, maharashtra, in We are looking for a highly skilled Application Support Engineer with over 7 years of experience to join our Pune development center.
The ideal candidate will have strong expertise in managing SaaS ...Show moreLast updated: 23 days ago
- Promoted
AOSP Embedded Engineer
VOLANSYS (An ACL Digital Company)Pune / Pimpri-Chinchwad Area, India Total relevant experience 6 plus years with Embedded domain.Minimum 3 year of working experience in AOSP.Well-versed with the AOSP compilation process and integration of new modules.Experienced in ...Show moreLast updated: 22 days ago
- Promoted
Application Support Engineer
Webologix Ltd / INCPune, Maharashtra, India Job Position : Application Support Engineer Go Anywhere Job Type : Full-Time Company : Wipro Location : Pune Experience : 5 to 10+ Years Responsibility 1.
Application Support : Managing application ...Show moreLast updated: 1 day ago
- Promoted
Senior Application Support Analyst
ConfidentialPune, India Join us as a Senior Application Support Analyst at Barclays where you'll spearhead the evolution of our digital landscape, driving innovation and excellence.
You'll harness cutting-edge technology t...Show moreLast updated: 5 days ago
- Promoted
Application Support Engineer
ConfidentialPune Our client is a business-to-business software solutions company, based in Long Island, New York.In 2001 the company introduced POS, a Point of Sale and Activation Tracking System customized for Tel...Show moreLast updated: 30+ days ago
- Promoted
Application Development & Support Senior Analyst
ConfidentialPune Collaborate with stakeholders to understand business requirements and design solutions using ServiceNow capabilities.Develop and configure ServiceNow applications, workflows, forms, and integration...Show moreLast updated: 5 days ago