Production Support EngineerGREYTIP SOFTWARE PRIVATE LIMITED • Bengaluru, Republic Of India, IN
Production Support Engineer
GREYTIP SOFTWARE PRIVATE LIMITED • Bengaluru, Republic Of India, IN
3 days ago
Job description2–5 years of experience in SRE, Production Support, DevOps, or similar roles. Hands-on experience with production monitoring tools (e.G., Prometheus, Grafana, Datadog, New Relic, Splunk, CloudWatch, etc.). Strong understanding of alerting systems , incident lifecycle, and on-call processes. Basic troubleshooting knowledge in Linux / Unix , networking fundamentals, and cloud environments. Familiarity with logging tools (e.G., ELK, Splunk, Cloud Logging). Ability to communicate clearly during incidents and coordinate with cross-functional teams. Strong analytical, problem-solving, and time-management skills. Experience with cloud platforms (AWS / Azure / GCP). Basic scripting skills (Python, Shell, Bash). Exposure to CI / CD pipelines and DevOps practices. Understanding of SLOs, SLIs, and reliability engineering principles.
About the Role
We are looking for a skilled Site Reliability Engineer II to join our SRE team. The ideal candidate will have hands-on experience in production monitoring, alert handling, and L1 production support . You will play a key role in ensuring the reliability, availability, and performance of our production systems.
Key Responsibilities
- Monitor production systems using enterprise monitoring tools and dashboards.
- Respond to alerts promptly and take appropriate first-level actions.
- Provide L1 production support , including initial triage, log analysis, and escalation to relevant teams as needed.
- Participate in incident management, including documentation, communication, and coordination during production incidents.
- Perform basic troubleshooting for application, infrastructure, and platform issues.
- Ensure adherence to SLAs, SLOs, and operational best practices.
- Contribute to runbooks, knowledge base articles, and incident postmortems.
- Collaborate with engineering and DevOps teams for incident resolution and improvements.
- Participate in on-call rotations as required.
Required Skills & Qualifications
Good to Have
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Production Engineer • Bengaluru, Republic Of India, IN
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