Production Support Engineer

Role Name : SRE & Devops Engineer(Bigdata)

Experience : 3+ Years

Location : Bangalore(No relocation)

Notice Period : 20-30 days(who are currently serving)

Mode : Hybrid

Type : Fulltime

You will be a member of our AI Platform Team, supporting the next generation AI architecture for various research and engineering teams within the organization.

• You'll partner with vendors and the infrastructure engineering team for security and service availability
• You'll fix production issues with engineering teams, researchers, data scientists, including performance and functional issues
• Diagnose and solve customer technical problems
• Participate in training customers and prepare reports on customer issues
• Be responsible for customer service improvements and recommend product improvements
• Write support documentation
• You'll design and implement zero-downtime to monitor and accomplish a highly available service (99.999%)
• As a support engineer, find opportunities to automate as part of the problem management process, creating automation to avoid issues.
• Define engineering excellence for operational maturity
• You'll work together with AI platform developers to provide the CI / CD model to deploy and configure the production system automatically
• Develop and follow operational standard processes for tools and automation development. Including : Style guides, versioning practices, source control, branching and merging patterns and advising other engineers on development standards
• Deliver solutions that accelerate the activities, phenomenal engineers would perform through automation, deep domain expertise, and knowledge sharing

Required Skills :