MSP Production Support Engineer

ConfidentialBengaluru / Bangalore, India

11 days ago

Job description

We are seeking a dedicated MSP Production Support Engineer to join our team. This role involves ensuring the stability, performance, and continuous availability of Managed Services Platform (MSP) applications and production systems.

Roles & Responsibilities :

Provide end-to-end production support for MSP applications, ensuring uptime and system stability.
Monitor, troubleshoot, and resolve application and system-level issues.
Perform root cause analysis and apply preventive measures for recurring problems.
Manage incident, problem, and change management processes in alignment with ITIL practices.
Work with cross-functional teams to resolve production defects and enhancements.
Support code deployment, environment migration, and patch upgrades.
Automate recurring support activities for efficiency improvements.
Create and maintain production support documentation, runbooks, and knowledge base.

Required Skills :

6+ years of experience in application / production support.

Strong knowledge of ITIL processes (Incident, Change, Problem management).

Proficiency in SQL, Unix / Linux commands, and system monitoring tools.

Experience in supporting MSP or similar enterprise platforms.

Ability to troubleshoot integration issues across multiple systems.

Excellent stakeholder management and communication skills.

Strong analytical and problem-solving abilities.

Qualifications :

Bachelor's degree in Computer Science, Information Technology, or related field.

6+ years of experience in production support roles.

ITIL certification (preferred).

Salary : As per market standards (Negotiable)

Skills Required

Unix, System Monitoring Tools, Linux Commands, Change Management, Problem Management, Itil Processes, Sql

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Production Engineer • Bengaluru / Bangalore, India