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Deputy Manager Quality

HCLTechChennai, India

7 hours ago

Job description

Hi,

We are hiring for a Deputy Manager Quality role for Chennai location.

Key tasks and responsibilities

Role- Deputy Manager Quality

Quality Assurance & Control Oversight

Supervise QA / QC teams(Fincrime) and ensure adherence to quality standards.
Monitor production processes and implement quality checks at various stages and implement relevant sampling methodology

Product knowledge

Candidate should have core experience in Fincrime ODD / CDD / EDD

Should have experience in Anti Money Laundering, escalate and report activity reports (SARs) to relevant authorities.

CAMS (Certified Anti-Money Laundering Specialist) preferred

Process Improvement & Compliance

Develop and implement QA / QC procedures and control plans.

Conduct internal and external audits; ensure timely closure of non-conformities.

Conducting Ideation drive for process improvement

Customer & Vendor Management

Handle customer complaints and ensure corrective / preventive actions (CAPA) are implemented.

RCA- Finding the actual Root cause analysis for the errors and escalations

Documentation & Reporting

Maintain QMS documentation and prepare MIS reports for management review meetings.

Identify and track KPIs and quality objectives across departments.

Team Leadership & Training

Train and mentor QA / QC staff on quality standards, tools, and best practices.

Foster a culture of quality and accountability within the team.

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Deputy Manager • Chennai, India

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