IT Operations Manager(ServiceNow / BMC Remedy)

Experience-  5-10 years

Working days - 5 days Working from Client location

Location-  Bangalore / Chennai

Job Profile-

• Implement operational strategies, policies, and procedures.
• Manage day-to-day operations to meet production targets.
• Enhance productivity, particularly in onPrem operations.
• Support backend development for client applications.
• Set up infrastructure monitoring and alerting systems and develop dashboards.
• Manage Microsoft IIS and batch jobs operations.
• Utilize initial Python experience for scripting and automation.
• Coach and support team professional growth.
• Support script troubleshooting and optimization.
• Manage updates from old to new infrastructure.
• Propose efficiency improvements.
• Participate in application cloud migration.

Required Experience-

Develop and maintain operational documentation, including procedures, policies, and knowledge articles, to ensure consistency and compliance with industry standards.

Must have technical skill-

Experience with Oracle databases

Good to have Technical skills-

Jira / Confluence

Skills Required

Microsoft Iis, Python