SIAM IT Service Manager

Role - SIAM IT Service Manager

Years of Experience - 10 to 12 years

Location - Pune and Chennai

• Knowledge of implementing or working under the ITIL V3 framework as part of the Service Operation stage of the lifecycle
• Significant knowledge and skills in the following areas : ITIL-based service management Experience of working within and across ITIL v3 framework and service value chain, including but not limited to : - Incident Management (including Major Incident Management), Problem Management Knowledge Management, Service Request Management, Service Level Management Change Management Data, Asset & Configuration Management, Continual Service Improvement (CSI).
• Significant knowledge and skills in the following area : leading and managing staff to deliver organizational goals and objectives. Managing contracted suppliers against a KPI and service management / improvement framework. Managing Service Reviews and approval of supplier-delivered reports.
• Significant knowledge and skills in the following area : Delivery of internal Service Management Reports. Multi-tasking, working across multiple projects, analyzing opportunities, defining successful approaches, and proactively solving problems.
• Experience of ongoing continuous Professional Development. engaging and building relationships with a range of internal stakeholders and suppliers, working collaboratively to support the delivery of business outcomes.
• Knowledge and experience of Agile / Lean / Six Sigma methodologies and their application
• ITIL and Agile certified
• Managing the Technology SIAM engagement for one or more of customers and vendors
• Supporting the Head of Technology SIAM to facilitate a more holistic approach to service management delivery by ITIL V4 practices within the service value chain
• Setting the organization’s policy and ensuring process adherence for service management and governance
• Working under the direction and within a clear framework of accountability, you will exercise some personal responsibility and autonomy to plan the teams' workloads to meet objectives and delivery timeframes
• Participating in internal and external activities in line with your specialism to keep your skills up to date.
• With a clear ability to rationalize complex technical information, you will transform this information, making it understandable for others to digest and work with
• Engaging with stakeholders, you will facilitate and foster collaborative approaches, prioritize requirements, and optimize resource utilization
• Demonstrating a creative and innovative approach and advising on standards, methods, tools and applications so that the optimum approaches, standards, and solutions are delivered to meet organizational objectives