QBrainX - ServiceNow Business Analyst - ITSM / ITBM / ITOM Modules

Job Title : ServiceNow Business Analyst

Experience : 59 Years

Location : Remote, India

Employment Type : Contract (Initial 3 Months Extendable Based on Project & Performance)

Job Summary

We are seeking an experienced ServiceNow Business Analyst to support our ongoing ServiceNow initiatives. The ideal candidate should have strong experience managing end-to-end ServiceNow project delivery, preparing detailed documentation (BRD, FRD, user stories), and leading effective client interactions. This is a remote contractual role for an initial duration of 3 months, with the possibility of extension based on project requirements and performance.

Key Responsibilities

• Act as the liaison between business stakeholders and the ServiceNow technical / development teams.
• Gather, analyze, and document business requirements for ServiceNow modules and workflows.
• Prepare and maintain documentation such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Use Cases, User Stories, and Test Scenarios.
• Participate in end-to-end ServiceNow project delivery, from requirements gathering to implementation and UAT.
• Conduct workshops, client meetings, and requirement validation sessions.
• Translate business requirements into clear functional and technical specifications aligned with ServiceNow capabilities.
• Work closely with developers and architects to ensure business needs are effectively met.
• Support UAT, training, and post-implementation activities.
• Manage stakeholder expectations and ensure project deliverables are achieved within agreed timelines.

Required Skills And Experience

(ref : hirist.tech)

Skills Required

Servicenow, Brd, Itsm, ITBM, User Stories, Frd, ITOM, HRSD, Itil, Csm