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Service Manager- Startup Business
ConfidentialGurgaon / Gurugram20 days ago
Job descriptionAddress and resolve service requests (e.g., signature updates, authorized signatory changes) and complaints within TAT. Proactively gather feedback to drive NPS improvement and enhance client satisfaction. Understand startup business models and provide tailored solutions across loans, credit cards, salary accounts, and other banking products. Utilize data insights to monitor service quality and identify areas for process optimization. Graduate / Post-Graduate from a Tier-1 / Tier-2 college with preference for business / finance backgrounds. 4-5 years of experience in customer service roles (preferably banking), ideally with exposure to startup ecosystem. Strong understanding of banking products and processes. Strong understanding of the startup ecosystem, with the ability to build impactful alliances. Excellent communication, problem-solving and client relationship management skills. Proficiency in MS Office (Excel) for presentations and reporting. Energetic, detail-oriented and committed to delivering excellent service.
Key Responsibilities :
Startup Onboarding and Activation-
- Manage end-to-end onboarding for startups, ensuring activation
- Drive adoption of digital platforms (Web / App) and debit card activation
Customer Engagement and Service Excellence-
360-Degree Solution-
Analytical and Process Improvement-
Key Requirements :
Skills Required
Customer Service, Client Relationship Management, Ms Office, Communication Skills
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Service Manager • Gurgaon / Gurugram
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