Head of Customer Success

Position –  Head of Customer Experience & Operations

Get to know us-

We are a global company with a range of Value-driven Products, Solutions, Services and Experiences encompassing SaaS, PaaS broadly XaaS, Hybrid and Enterprise.

We firmly believe that the experiential world of tomorrow is going to be interconnected with API's and Microservices enabling the transformation to customer Experiences.

Binary Semantics is at the forefront of providing state-of-the-art software solutions, empowering businesses to thrive in the digital era. Specializing in diverse technologies and solutions ranging from Digital Transformation, AI, IoT and logistics, Taxtech, Insurtech, Data analytics etc..we are the go-to partner for enterprises seeking transformative growth.

Our presence is in :

APAC : India, Malaysia, Sri Lanka

MENA : Saudi Arabia, UAE

North America : USA, Canada

How we bring a change-

We leverage our strong technology expertise and deep industry knowledge coupled with focus on customer experience for XaaS like :

IoT and vehicle telematics

• GST / VAT / tax compliances, e-invoicing
• AI / ML, Gen AI based products and solutions
• Safety and workforce logistics
• Logistics Process Automation
• Consignment Tracking
• High Value Goods Security
• Fleet Management
• insurance Distribution & Aggregation
• Analytics and BI

Our XaaS based Products and productised services ecosystem brings transformational changes in several industry areas by optimization of resources, costs, and processes.

Your Role and Beyond-

Your role as the Head of Customer Experience and Operations team is to Lead all post-sales functions across our product lines, ensuring smooth customer onboarding, engagement and retention, Solution / product implementation and operational efficiency.

What you will do-

Customer Success & Support

Collaborate with sales and product teams to align customer needs with product roadmaps

Implementation & Onboarding

3. Operations & Service Delivery

4. Project Management & Account Operations

5. Customer Experience & Analytics

Qualifications & Skills.

Profound knowledge in-

Smart Technologies, Digital Transformation, Data Analytics, AI / ML, Cloud & Big Data, Application Product Engineering.

Fleet & Logistics Management (IoT), TaxTech (VAT Solutions), InsureTech, Data Life Cycle Solutions, EduTech Solutions.

BFSI (Financial Services), Transport & Logistics, Oil & Gas, Industrial & Manufacturing, Mining & Metals, Real Estate & Construction, Tourism, Education, Public Sector, and Large Enterprises.

Skills Required

Customer Success