Associate, Customer Service

Job Summary

JOB DESCRIPTION

The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value-added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. The CSR must be aware of Lean Six Sigma principles and initiatives and must take responsibility and use sound judgement in decision-making and problem-solving. As representatives of Avient Corporation, individuals in this position are required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct, ethics and values on a daily basis. Avient and customer information must be kept appropriately confidential. Work is done autonomously on a day-to-day basis and requires five years&apos experience.

Responsibilities

• Provides customer-focused service to assigned accounts.
• Responds to and manages customer orders from order entry to delivery and invoicing.
• Understands and communicates the value of our products and services.
• Understands customers&apos products, services, business operations and needs.
• Communicates effectively over the phone and electronically.
• Uses a variety of systems to enter and complete transactions.
• Accomplishes work within set timeframes.
• Key inside contact for specific customer / seller base.
• Process incoming orders, confirm pricing and availability of product.
• Advise customers of order status.
• Provide relevant customer information to other departments : forecasts, personnel changes, address changes, receiving schedules, etc.
• Timely and accurate administration of sales orders, customer complaints, material returns and credits.
• Answer price and availability questions.
• Respond to customer literature requests for MSDS, Certifications, etc.
• Follow all applicable ISO procedures.
• Use system reports and inquiries to drive activities that ensure superior customer service.
• Maintain customer service-related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.
• Process new customer / update requests.
• Provide market or account intelligence gained through customer contact.
• Participate in customer calls and visits with sellers.
• Proactive communication with product supply reps and the shipping department of any order changes a customer initiates.
• Work with the seller and PSRs to reduce aged inventory.
• Other projects / duties as assigned.

Desired Candidate Profile

Qualifications

About Us

Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world.

Innovation goes far beyond materials science; it's powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you're a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you'll find your place at Avient.

Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!

We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business.

By playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avient's strategic goals, to meet our customer needs, and to accomplish your career goals.

At Avient, we believe a wide variety of thoughts, ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person's qualifications, abilities, experience and performance.

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Skills Required

iso procedures , Ms Office