Hiring For Agency Manager, Recovery

Role & responsibilities

Agency Management :

• Handle a network of recovery / collections agencies within the assigned territory.
• Onboard, train, and review performance of recovery partners.
• Ensure adherence to SLAs, compliance, and fair collection practices.
• Recovery Operations :
• Monitor and drive recovery performance on delinquent portfolios (Buckets : 30+, 60+, 90+, written off cases).
• Develop and implement recovery strategies to maximize collections efficiency.
• Execute field recovery actions including skip tracing, settlements, legal recoveries where required.
• Channel Performance :
• Analyze agency / channel productivity and optimize recovery costs.
• Ensure recovery agents are well-informed, trained, and aligned with company standards.
• Initiate corrective actions in case of underperformance.
• Compliance & Reporting :
• Ensure compliance with regulatory guidelines and company policies.
• Maintain MIS and daily / weekly performance reports.
• Collaborate with legal, risk, and credit teams as required.

Preferred candidate profile

Skills Required

Recovery, Collections, channel handling , Commercial Vehicle, Retail Finance, Agency Management