Manager I, Agency and Trustee Services

We are hiring an mid-level operations business manager who supports the broader operations team, playing a vital role in the daily management and efficiency of business operations. This role focuses on assisting senior management with operational oversight, process optimization, and performance monitoring. It's an excellent position for learning about complex operations while contributing to their execution.

Responsibilities :

1.    Operational Support

• Assist in Process Improvement : Work with the operations team to identify areas for improvement in workflows and processes.
• Propose enhancements to streamline operations and increase efficiency.
• Daily Operational Oversight : Help manage day-to-day operational tasks, including monitoring workflows, handling operational issues, and ensuring processes run smoothly.
• Coordination : Coordinate between teams (Global Operations, Business, Project Managers, Risk, Compliance & Technology) to ensure timely execution of operations and resolve any bottlenecks.

2.    Reporting & Data Management

3.    Risk Management & Compliance Support

4.     Project & Change Management

5.     Financial Monitoring

6.     Technology & Process Automation

7.     Client & Internal Team Support

8.     Training & Development

Key Skills :

1.    Analytical Skills : Ability to gather and interpret data to identify trends and areas of improvement.

2.    Organizational Skills : Strong organizational skills to manage multiple tasks, projects, and deadlines simultaneously.

3.    Communication : Excellent communication skills to work with various stakeholders, including senior management, operations teams, and external vendors.

4.    Attention to Detail : High attention to detail to ensure accuracy in data analysis, reporting, and process management.

5.    Problem-Solving : Ability to think critically and propose solutions to operational challenges as they arise.

6.     Team Collaboration : Strong interpersonal skills to collaborate effectively with colleagues across different departments.

Skills Required

Client Management, Risk Assessment, Data Analysis, Financial Reporting