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Team Lead - EMI Collections
ResollectBengaluru, Karnataka, India26 days ago
Job descriptionBuild structured dashboards and reports for real-time tracking. Deliver daily / weekly / monthly reports to stakeholders. Ensure accuracy, identify gaps, and recommend improvements. Lead and mentor a team of 25–30 tele-callers. Drive daily targets, SOP adherence, and call quality. Provide coaching, feedback, and resolve escalations. Work closely with recovery managers, product, field, and legal teams. Support ad-hoc reporting and management requests. Minimum 3 years of experience in dialer operations and MIS reporting (preferably Ozonetel / Exotel). Hands-on experience managing call center teams in high-volume environments. Strong background in Excel, Google Sheets, CRM tools, and analytics. Excellent problem-solving, leadership, and communication skills. Proficiency in Kannada & English, additional languages are preferred but not mandatory. Startup mindset – hands-on, adaptable, and execution-driven. Competitive compensation and incentive structure. Tech-enabled, automation-first workflows. Fast-track career growth with ownership and visibility.
About Us
We are Resollect , a fast-growing fintech startup building a full-stack collections and recovery operating system for the ₹80,000 Cr+ debt recovery market. Our platform unifies legal, field, and digital recovery operations, transforming how banks, NBFCs, HFCs, and fin-techs manage overdue accounts, especially in secured lending.
Role Overview
We are seeking a highly driven, detail-oriented professional to lead our dialer operations, oversee real-time MIS reporting, and manage a dynamic team of 25–30 tele-callers.
This is a high-responsibility role at the intersection of operations, analytics, and people management – ideal for someone who thrives in a fast-paced startup environment and wants to make a measurable impact.
Key Responsibilities
Dialer Operations
- Manage and optimize daily dialer system performance (Ozonetel / Exotel or similar).
- Configure call flows, campaigns, and agent allocations.
- Monitor uptime, connectivity, and productivity; troubleshoot issues promptly.
MIS & Analytics
Team Leadership
Cross-Team Collaboration
Ideal Profile
Why Join Us
Apply now to join Resollect and help build the future of collections!
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Team Lead • Bengaluru, Karnataka, India
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