Team Leader Operations For US Voice Process

Operations Team Lead

Foundever Mumbai, Maharashtra, India (On-site)

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Education : HSC / Grad

Experience : Minimum 1 year of experience as a TL on paper

Process : Experience in Voice Process is mandatory (International)

Background : BPO Experience

Excellent Communication Skills

Shift Window : 24 x 7

Weekoffs : Any 2 days in a week

Location : Andheri (Chandivali)

Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills

Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage ,Schedule Adherence ,Login Hours Breaks ,CSAT, DSAT ,AHT Quality Bottom Quartile Management, NPS

Notice Period : Minimum 30 days or immediate  Role & responsibilities

Skills Required

Sla Management, Bpo Operations, Team Leadership, Operations