Professional Application Support IT

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Position Overview

We are seeking a skilled and proactive Application Support Engineer to join our team. The role involves providing technical and functional support for business-critical applications, ensuring system availability, performance, and reliability. The ideal candidate will have strong troubleshooting skills, experience in supporting enterprise applications, and the ability to collaborate with cross-functional teams.

Key Responsibilities

• Provide Level 1 / Level 2 support for business applications, ensuring minimal downtime and quick resolution of issues.
• Monitor application performance, availability, and logs using appropriate tools.
• Diagnose, troubleshoot, and resolve incidents, service requests, and problems raised by users.
• Escalate complex issues to development or vendor teams and follow up until closure.
• Coordinate with infrastructure, database, and network teams for application-related dependencies.
• Perform routine maintenance activities such as patching, upgrades, and configuration changes.
• Maintain knowledge base documentation, FAQs, and troubleshooting guides.
• Ensure adherence to ITIL processes (Incident, Problem, Change Management).
• Provide application support during releases, deployments, and testing cycles.
• Collaborate with business users to understand requirements and support change requests.

Required Skills & Qualifications

Nice to Have

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Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow's transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.

Skills Required

Servicenow, Integrations, Tomcat, Monitoring Tools, Stored Procedures, Grafana, Sql Queries, Docker, Application Servers, ticketing systems , Python, Apis, Powershell, Itil Framework, Jira, Devops, Jenkins, Git, Weblogic, Appdynamics, Linux, Iis, Windows Servers, Splunk, Kubernetes