Manager Of Performance Management

Job Title : Freight Forwarding Assistant Manager – Airfreight Location : Chennai | Mumbai / Pune | Delhi Experience : 10+yrs Company : Leading International Freight Forwdarding Firm Role Overview Handle end-to-end Airfreight operations with a focus on Next Flight Out (NFO), On-Board Courier (OBC), and urgent / priority shipments. Coordinate with airlines, customers, agents, and customs partners to ensure time-bound movement, accurate documentation, and flawless execution. Manage pricing & quoting for airfreight inquiries while negotiating competitive rates and ensuring margin control. Key Responsibilities - Manage airfreight time-critical shipments - Coordinate pickup, booking, uplift, tracking & last-mile completion - Liaise with airlines, WCA agents, transporters & customs brokers - Execute rate quotation & costing for international shipments - Ensure compliance with customs, airline & DGR rules - Maintain SOPs, documentation, and shipment records - Provide real-time escalations & resolution to clients - Work rotational shifts to support 24x7 ops Required Skills & Experience - 3–5 years in international airfreight forwarding - Hands-on Air cargo operations experience - Expert in air routing, transit time selection & carrier negotiation - Strong command of Incoterms, DGR norms & HS Codes - Proven ability in airfreight pricing & rate procurement - MS Office proficiency (Excel, Docs, reporting tools) - Strong communication & customer service skills Education Bachelor’s degree or equivalent logistics experience Must Have Valid passport, driving license, and willingness to travel / relocate if needed