Operations Performance Manager

Role Overview

We are looking for a disciplined and proactive Operations Executive to oversee and drive the daily performance of our onsite teams and vendor partners. The ideal candidate will ensure strong process adherence, timely follow-ups, and high operational quality while maintaining accurate system updates and reports.

Key Responsibilities

• Monitor and track the daily performance of onsite teams and vendors against defined KPIs.
• Ensure timely follow-up and closure of all assigned tasks and escalations.
• Enforce process and compliance adherence across operations.
• Conduct quality checks and ensure that work meets required standards.
• Update internal systems and trackers regularly to maintain accurate and up-to-date records.
• Prepare and share daily and weekly reports on performance, quality, and compliance metrics.
• Identify gaps or bottlenecks in execution and drive accountability among team members and vendors.
• Proactively escalate performance or compliance issues to management when required.
• Support continuous improvement initiatives within the operations process.

Requirements

Key Traits