Director of Revenue Cycle Management

Job Title : Director – Revenue Cycle Management (RCM)

Location : Chennai / Bangalore

Experience Required : Minimum 18 years in US Healthcare RCM

Reporting To : Sr. Director / AVP – Operations

Role Summary :

We are seeking a dynamic and experienced Director – RCM to lead and drive operational excellence across our revenue cycle management functions. This strategic role involves leading large teams, managing client and internal stakeholder relationships, and driving performance improvements. The ideal candidate will be a hands-on leader with a strong understanding of US healthcare RCM processes, proven people leadership, and business acumen.

Key Responsibilities :

1. People Leadership & Team Management

Lead and manage large RCM delivery teams including billing, coding, and AR functions.

Foster a high-performance culture through effective coaching, mentoring, and talent

development.

Ensure proper workforce planning, resource allocation, and succession planning across

teams.

Drive employee engagement, retention, and performance management in alignment with

organizational goals.

2. Operational Excellence

Own delivery KPIs, including productivity, quality, turnaround time, and client-defined SLAs.

Streamline workflows and implement best practices to drive continuous operational

improvement.

• Review daily, weekly, and monthly operational dashboards;

identify and resolve bottlenecks.

3. Client & Stakeholder Management

Act as the senior point of contact for client leadership, ensuring timely issue resolution and

overall satisfaction.

Collaborate with internal stakeholders including Sales, HR, Finance, and IT to support service

delivery and transformation.

Support new client transitions and process migrations ensuring minimal disruption and

maximum efficiency.

4. Financial & Business Management

Manage P&L for the assigned business unit, ensuring revenue growth, margin improvement,

and cost optimization.

Forecast resource needs, budget allocation, and capacity planning to meet business

demands.

5. Compliance & Quality Assurance

Ensure strict adherence to HIPAA, client compliance protocols, and internal audit

requirements.

Drive initiatives to improve accuracy, reduce denials, and enhance first-pass resolution rates.

Educational Qualifications :

Bachelor’s Degree in Healthcare Administration, Business, Finance, or a related field

(mandatory)

Master’s Degree (MBA / MHA) preferred

Certifications in RCM, CPC, CPAR, or Lean Six Sigma will be an added advantage

Key Skills & Competencies :

Proven experience managing large teams (500+ FTEs) in a multi-location / global delivery

environment

Deep expertise in US Healthcare RCM including Billing, Coding, and AR

Strong interpersonal and communication skills to engage with CXO-level clients and internal

stakeholders

Excellent analytical, decision-making, and problem-solving skills

Proficiency in RCM tools and reporting systems

Strong project and change management experience