Acaipl Investment & Financial Services - Resolution Specialist
Acaipl Investment & Financial Services Private LtdMumbai, India30+ days ago
Job descriptionStrategy Development : Develop and implement effective resolution strategies to minimize overdue accounts. Portfolio Management : Monitor the collections portfolio, analyse trends, and implement corrective actions to improve collection efficiency. Customer Interaction : Engage with customers to understand their financial situations and negotiate payment plans or settlements. Legal Coordination : Collaborate with the legal team to manage cases requiring legal intervention, including initiating and following up on legal proceedings. Reporting : Prepare and present regular reports on resolution activities, performance metrics, and recovery rates to senior management. Compliance : Ensure all collection activities comply with relevant regulations, company policies, and industry best practices. Process Improvement : Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the collections function. Education : Bachelor's degree in Finance, Business Administration, law or a related field. A Master's degree or professional certification (e.g., CA, CFA) is a plus. Experience : Minimum of 5-6 years of experience in collections and resolutions, preferably within the ARC, NBFC or financial services industry. Leadership : Proven experience in managing and leading a team of collection professionals. Analytical Skills : Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions. Communication : Excellent verbal and written communication skills with the ability to negotiate and influence outcomes. Regulatory Knowledge : In-depth knowledge of relevant laws, regulations, and compliance requirements in the ARC sector. Customer Focus : Strong customer service orientation with the ability to handle sensitive situations professionally and Competitive salary and performance-based incentives. Health and wellness benefits. Professional development opportunities. A supportive and collaborative work environment.
Resolution Specialist Summary :
- The Resolution specialist will be responsible for effective resolution strategies and managing the resolution of delinquent accounts.
- This role requires a strategic thinker with strong leadership skills and a deep understanding of the ARC sector.
Key Responsibilities :
Qualifications and Skills :
(ref : iimjobs.com)
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Financial Investment • Mumbai, India
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