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Acaipl Investment & Financial Services - Resolution Specialist - ARC

Acaipl Investment & Financial Services Private LtdMumbai, India

30+ days ago

Job description

Job Summary :

The Resolution specialist will be responsible for effective resolution strategies and managing the resolution of delinquent accounts. This role requires a strategic thinker with strong leadership skills and a deep understanding of the ARC sector.

Key Responsibilities :

Strategy Development : Develop and implement effective resolution strategies to minimize overdue accounts.
Portfolio Management : Monitor the collections portfolio, analyse trends, and implement corrective actions to improve collection efficiency.
Customer Interaction : Engage with customers to understand their financial situations and negotiate payment plans or settlements.
Legal Coordination : Collaborate with the legal team to manage cases requiring legal intervention, including initiating and following up on legal proceedings.
Reporting : Prepare and present regular reports on resolution activities, performance metrics, and recovery rates to senior management.
Compliance : Ensure all collection activities comply with relevant regulations, company policies, and industry best practices.
Process Improvement : Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the collections function.

Qualifications and Skills :

Education : Bachelor's degree in Finance, Business Administration, law or a related field. A Master's degree or professional certification (e.g., CA, CFA) is a plus.

Experience : Minimum of 5-6 years of experience in collections and resolutions, preferably within the ARC, NBFC or financial services industry.

Leadership : Proven experience in managing and leading a team of collection professionals.

Analytical Skills : Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.

Communication : Excellent verbal and written communication skills with the ability to negotiate and influence outcomes.

Regulatory Knowledge : In-depth knowledge of relevant laws, regulations, and compliance requirements in the ARC sector.

Customer Focus : Strong customer service orientation with the ability to handle sensitive situations professionally and Competitive salary and performance-based incentives.

Health and wellness benefits.

Professional development opportunities.

A supportive and collaborative work environment.

(ref : iimjobs.com)

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