Manager - Sales Services
ConfidentialBengaluru / Bangalore, India5 days ago
Job descriptionIdentify and implement opportunities to streamline pricing-related processes. Ensure timely and accurate processing of sales requests and transactions. Build a roadmap to expand the scope of services toward more value-added support (e.g., pricing analytics, etc.) Ensure compliance with pricing policies and data accuracy across systems. Collaborate with cross-functional teams (Product, Marketing, Sales, Finance, Operations) to understand business challenges and provide solutions. Identify and implement process enhancements to improve efficiency and reduce processing timelines. Drive continuous improvement initiatives using Lean or similar methodologies. Monitor KPIs and generate reports to support sales forecasting and performance tracking. Leverage tools and technologies to automate routine tasks and improve data quality. Be Proactive in identifying potential issues / concerns or threats and implement controls to sustain operations. Build strong partnerships with Sales, Finance and Customer Service teams to ensure seamless execution of end-to-end sales processes. Collaborate with Sales, Finance, and IT to explore digital tools and automation. Act as a strategic advisor to sales leadership, providing insights and support to drive operational efficiency. Facilitate cross-functional alignment on priorities, timelines, and service-level expectations to enhance customer experience and internal coordination. Lead initiatives to improve communication flow, resolve escalations, and ensure consistent support across regions and business units. Represent the Sales Support function in planning meetings, performance reviews, and process improvement workshops. Bachelor's degree in engineering, Business Administration, Sales, or related field (MBA preferred). 15+ years of experience in sales operations or support, with 10+ years in a leadership role. Strong understanding of Master Data and Pricing Strong operational leadership experience in a shared services or commercial support environment with eexperience in global or multi-regional environments. Strong understanding of CRM systems (e.g., Salesforce) and ERP platforms e.g. SAP, and sales analytics. Proven ability to manage cross-functional teams and drive results in a fast-paced environment. Proficiency in Excel, Power BI, or other data visualization tools. Experience with pricing tools (e.g., SAP, Salesforce CPQ, PriceFX) is a plus. Proven track record in process improvement, service design, or digital transformation. Excellent stakeholder management skills, especially with Sales, Finance, and IT. Analytical mindset with a passion for service excellence. Experience working in an agile and fast-paced environment. Familiarity with Lean or Six Sigma methodologies.
Job Description
Main Tasks
- Team Leadership & Development
- Lead and develop a team supporting pricing administration for global Sales teams.
- Lead, mentor, and develop a high-performing sales support team.
- Set clear performance goals and conduct regular reviews.
- Foster a culture of accountability, continuous improvement, and customer-centricity.
Sales Operations Support
Process Improvement & Reporting
Stakeholder Collaboration
Your Profile
Skills Required
Service Design, Process Improvement, Power Bi, Pricing, Digital Transformation, sales analytics, Excel, Master Data
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Sales Manager • Bengaluru / Bangalore, India
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