Operations Management Lead

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK India Germany and France. Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts :

• Tide is available for UK Indian German and French SMEs
• Over 1.6 million members : 800000 UK and 800000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - were diversity champions!
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India

ABOUT THE ROLE

As an Operations Manager youll be working closely with our Ongoing monitoring (first line of defence) team in order to deliver a responsive efficient and reliable service to ensure we continue to scale at a rapid pace and meet our regulatory requirements. You will be responsible for a number of Tides critical workstreams and ensure they operate efficiently and effectively. You will be responsible for a team that is continuously looking for optimisations build and monitor KPI / SLA frameworks represent the wider OM team at senior governance forums implement operations methodologies and will investigate production issues. You will be working across streams such as transaction monitoring fraud sanctions screening international payments and more!

You will report to the Director of Ongoing Monitoring within the Ongoing Monitoring team and have full ownership and management of a specific Ongoing Monitoring Function workstream headcount and workload forecasts. You will work closely with Tides technical and non-technical teams analysing and excelling at solving problems to arrive at the right this role youll become a key member of Tides Ongoing Monitoring Leadership team scaling our presence in the UK and our new EU markets.

As an Operations Management Lead your areas of focus will include :

WHAT WE ARE LOOKING FOR

You will be a great fit if :

WHAT YOULL GET IN RETURN

TIDEAN WAYS OF WORKING

At Tide we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

Disclaimer

It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that :

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at

Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.

You personal data will be processed by Tide for recruitment purposes and in accordance with Tides Recruitment Privacy Notice .

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Employment Type : Full Time

Experience : years

Vacancy : 1