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IT Operations Lead

IT Operations Lead

ConfidentialHyderabad / Secunderabad, Telangana
4 days ago
Job description

Key Responsibilities :

Leadership & Team Management

  • Lead, mentor, and guide engineers across endpoint management, IAM, networking, and system administration.
  • Act as a Subject Matter Expert (SME), providing technical guidance and handling escalations.
  • Plan, prioritize, and allocate tasks ensuring timely delivery and SLA adherence.
  • Drive knowledge-sharing, documentation, and continuous process improvements.

Endpoint Management & Security

  • Oversee configuration, deployment, and lifecycle management of Windows, Linux, and macOS endpoints.
  • Ensure compliance with security standards through patching, encryption, and endpoint policies.
  • Lead vulnerability remediation initiatives in collaboration with cross-functional teams.
  • Implement automation for patch management, software distribution, and compliance reporting.

    • Networking & IAM

  • Provide oversight of network security, connectivity troubleshooting, and endpoint-to-network integration.
  • Manage IAM systems to enforce least privilege, role-based access, and regulatory compliance.
  • Collaborate with security teams to enforce MFA, SSO, and Zero Trust principles.

    • System Administration (Linux & macOS)

  • Act as SME for Linux and macOS environments ensuring availability, scalability, and security.
  • Troubleshoot OS-level, configuration, and integration issues.
  • Manage updates, hardening, and performance tuning across systems.

    • Process & Compliance

  • Establish and maintain ITIL / ITSM-aligned processes (Incident, Problem, Change, Knowledge).
  • Ensure audit readiness and compliance with ISO 27001, SOC2, GDPR, and internal governance standards.
  • Track KPIs and prepare operational and security reports.

    • Required Skills & Experience :

  • 7+ years in IT Infrastructure / Security roles, with at least 2–3 years in a leadership or SME capacity.
  • Expertise in Endpoint Management tools (Intune, Endpoint Central, Kandji, Jamf).
  • Experience with Vulnerability Management platforms (Tenable, Qualys, Rapid7).
  • Proficiency with IAM solutions (Okta, OneLogin, Azure AD).
  • Strong networking fundamentals (TCP / IP, DNS, VPN, Firewalls).
  • Hands-on with Linux (RHEL / Ubuntu / CentOS), macOS, and Windows administration.
  • Scripting / automation experience (PowerShell, Bash, Python preferred).
  • Deep understanding of IT security principles and regulatory compliance frameworks.
  • Excellent communication, stakeholder management, and leadership skills.

    • Skills Required

    Python, Azure, Tcp / ip, Firewalls, Linux, Windows

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