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Manager, Software Release Management
ConfidentialHyderabad / Secunderabad, Telangana2 days ago
Job descriptionLead onboarding and participate in cross-functional collaboration with Incident Management and Service Transition teams Review and improve processes based on team feedback Monitor ticket activity, hygiene, and customer satisfaction Provide after-hours support and participate in the manager on-call rotation
Key Deliverables
- Manage and develop a technical team focused on software updates for managed service customers
- Create and enforce processes to enhance client service and internal efficiency
- Monitor and ensure timely resolution of customer issues, maintaining high satisfaction
- Oversee SRM program compliance and contractual requirements
Role Responsibilities
Skills Required
Leadership, Project Management, Cisco, Itil, Avaya
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Release Manager • Hyderabad / Secunderabad, Telangana